When will I receive my measurement?

Every measurement taken with Skully Care is double-checked by one of our specialists to guarantee an accurate measurement. If you have a Professional (formerly: Solist or Team) account, you should receive your measurement within 5 minutes during office hours. With a Basic account, this will take up to two business days.

Tip: when receiving the measurement click on the push notification - this forces the app to refresh and prevents the issue below.

Haven't received the measurement in time? Go recent measurements and and swipe down to refresh the list.

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What do I need to start measuring?

To start measuring with Skully Care, you need: A Skully Care account with an active subscription. The Skully Care mobile application installed on your device. A Skully Care toolkit. A well lit area to

Does the position of my phone matter when I take the photo?

We've investigated this thoroughly and the difference it makes is very, very marginal. The most important thing is that both of the ears are seen and only the very tip of the nose. Showing too much of

What do I do if both ears aren't visible?

For an accurate measurement, it is essential that both ears (and only the tip of the nose) are seen. place the included earspreaders behind the ears pull the hat on tight so that the ears stick out ma

When will I receive my measurement?

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